Maison V Group LLC — Privacy Policy

Maison V Group LLC (“Maison V,” “we,” “us” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose and protect personal information when you visit our website, submit an enquiry or use our travel design services.

Maison V Group LLC is a limited liability company registered in Delaware, USA. Our website is hosted using services provided by Cloudflare.

1. Information we collect

We may collect the following categories of information, depending on how you interact with us:

Information you provide: Your name, email address, telephone number, country of residence and the contents of enquiries or correspondence. If you request travel planning, we may also collect your proposed dates, destinations, budget, travel preferences, accommodation requirements, party size and other information needed to plan your trip.

Travel and booking information: If you engage our services, we may process relevant itinerary details, booking preferences, loyalty programme information and other details necessary to coordinate your travel arrangements. Please do not send payment card details, passport copies or other highly sensitive information unless specifically requested through an appropriate channel.

Technical information: When you visit our website, certain information may be collected automatically, such as your IP address, browser and device information, referring pages, pages requested and access times. This information may be processed by Cloudflare to deliver, secure and maintain the website.

Cookies and similar technologies: Our website and its hosting or security services may use cookies or similar technologies. The types of cookies used will depend on the website features and services enabled.

2. How we use your information

We may use personal information to:

• Respond to enquiries and communicate with you.
• Understand your travel needs and prepare proposals.
• Provide travel design, itinerary planning and booking support.
• Coordinate relevant arrangements with Fora Travel, accommodation providers and other travel suppliers.
• Manage client relationships, payments and administrative records where applicable.
• Operate, maintain and protect our website.
• Prevent fraud, investigate security issues and comply with legal obligations.
• Improve our services and website experience.
• Send marketing communications where permitted by law and, where required, with your consent.

We will use personal information for purposes reasonably related to those described above and will not use it for unrelated purposes without an appropriate legal basis.

3. Legal bases for processing

Where applicable data protection laws require a legal basis, we may process personal information because it is necessary to take steps at your request before entering into a contract, perform a contract with you, comply with a legal obligation, pursue our legitimate business interests or obtain your consent.

Our legitimate interests may include responding to enquiries, operating our business, securing our website, maintaining records and improving our services. We will consider your rights and interests when relying on this basis.

Where we rely on consent, you may withdraw it at any time. Withdrawal does not affect processing lawfully carried out before consent was withdrawn.

4. Cloudflare and website hosting

Our website uses Cloudflare services for hosting and/or website delivery, security and performance, as applicable to our configuration.

Cloudflare may process technical information, including IP addresses, request information, browser details and security-related data, to provide and protect its services. Cloudflare may use cookies or similar technologies for security and traffic management.

Further information about Cloudflare’s data practices is available in its Privacy Policy and Cookie Documentation.

The precise information processed and the applicable retention periods depend on the Cloudflare services and configuration we use.

5. When we share information

We may share relevant personal information with:

• Fora Travel: Where necessary to support travel-advisor services, bookings and related arrangements.
• Travel suppliers: Such as hotels, ryokan, guides, transport providers, tour operators and other suppliers involved in your requested trip.
• Service providers: Such as website, hosting, email, communications, payment, administrative and technology providers, where used to operate our business.
• Professional advisers and authorities: Where reasonably necessary for legal, accounting, regulatory or security purposes, or where disclosure is required by law.
• Business successors: In connection with a merger, restructuring, sale or transfer of relevant business assets, subject to applicable legal requirements.

We aim to share only the information reasonably necessary for the relevant purpose. Third parties may process information under their own privacy policies and contractual obligations.

We do not sell personal information in exchange for money. Whether particular advertising, analytics or data-sharing activities are classified as a “sale” or “sharing” under a specific privacy law depends on the activities involved and the applicable law.

6. International transfers

Maison V is based in the United States, and our service providers or travel partners may process information in the United States or other countries.

Where personal information is transferred internationally, we will take steps required by applicable law to provide appropriate safeguards, where necessary. Depending on the circumstances, these may include contractual safeguards or other recognised transfer mechanisms.

7. How long we keep information

We retain personal information only for as long as reasonably necessary for the purposes described in this Policy, including responding to enquiries, providing services, maintaining business and financial records, resolving disputes and meeting legal obligations.

Retention periods vary according to the type of information and the reason it is held. Website security logs may have different retention periods from client correspondence, planning records or financial documents.

When information is no longer needed, we will take reasonable steps to delete it or otherwise dispose of it securely, subject to applicable legal requirements and legitimate record-keeping needs.

8. How we protect information

We take reasonable administrative and technical measures designed to protect personal information against unauthorised access, loss, misuse, alteration and disclosure.

No website, electronic communication or storage system can be guaranteed to be completely secure. Please avoid sending sensitive information through ordinary website forms or email unless we have specifically requested it and provided an appropriate method.

9. Your privacy rights

Depending on where you live and which laws apply, you may have rights to:

• Request access to personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of personal information.
• Request restriction of certain processing or object to certain uses.
• Request a portable copy of certain information.
• Withdraw consent where processing is based on consent.
• Opt out of certain targeted advertising, sale or sharing activities where applicable.
• Lodge a complaint with the relevant data protection or privacy regulator.

These rights are subject to applicable legal conditions and exceptions. To make a request, contact us using the details in Section 13. We may need to verify your identity before responding.

If you are located in the European Economic Area or the United Kingdom, you may also have the right to lodge a complaint with your local data protection authority. Where applicable, you may have additional rights under state privacy laws in the United States.

10. Cookies and website preferences

Cookies and similar technologies may be used for website functionality, security, performance and, if enabled, analytics or marketing.

You can manage cookies through your browser settings. Blocking certain cookies may affect website functionality. Where required by law, we will provide appropriate notice and obtain consent before using non-essential cookies or similar technologies.

If analytics, advertising pixels or other tracking services are introduced, we will update this Policy and implement any required consent and preference controls.

11. Children’s privacy

Our website and travel design services are intended for adults. We do not knowingly collect personal information directly from children through the website without appropriate authorisation where required by law.

If you believe a child has provided personal information to us inappropriately, please contact us so we can review the matter and take appropriate action.

12. Changes to this Policy

We may update this Privacy Policy from time to time to reflect changes to our services, website, service providers or legal obligations. The updated version will be published on our website with a revised effective date.

13. Contact us

For privacy questions or requests concerning your personal information, please contact:

Maison V Group LLC
Delaware, USA
Email: [Insert privacy contact email]
Website: https://maisonv.com

Please include “Privacy Request” in the subject line of your email. We will review and respond to requests in accordance with applicable law.